Chat with us!
I hope that everyone seen that we got a new way for our customers to get in contact with customer service? No? Well, then you missed something really special.
Forget e-mails and boring call waiting, now you can chat with us at Travelstart.co.za. Just click on the button in the right corner that says "chat with us" and someone from customer service will give you instant help.
Tags:
hello.
i am living in the UK at the moment. i made a flight booking but have not paid yet.
do i have to fax to SA a copy of my credit card like it says on the website? can i use a visa debit card instead?
if someone in south africa wanted to pay the booking for me, would the price work out the exact same and would they also have to fax a copy of their credit card?
thank you.
can you please help me, im looking for the cheapest flight during august and september 2007 from jhb. to george and back.
thanx
andre olivier
My wqife Melodie travels annually on KLM.n March 19 2009 four of us Garner wish to attend a family wedding in Edinburgh ETD Cape Towwn on or about 19 march for Edinbugh or Newcasrle. We all plan to return to Cape Town on or about 19 April 2008, Can you please furnish a flight plan together wuth relevant actual dlight and airport taxes. Also can we book on line!
Thanks in anticipation
Douglas Garner
2 important suggestions:
1. notification that the chat doesnt work in firefox. saves some irritation waiting for 10-15 minutes for a reply, before i decided to try explorer.
2. you can not pay by bank if it’s less then 7 days. it saves you 50minutes of irritation:
Thanks for contacting us. An operator will be with you shortly…
[Asad] Hi:
[marc] hi there, my bookings number is 4202910 but it doesnt show if i m logged in on travelstart. Question 2: can i log on on klm site to arrange for good seats since i am 1m94.
[Asad] Charles here hw can i help?
[marc] hi charles
[marc] Question 3: I am booking a second flight now, and I was told on the phone that I didnt need my credit card details again. now it is asking me for the details again!
[marc] hello?
[marc] charles?
[marc] Charles?!
[marc] Question 4: can I pay the amount immediately into your bank account otherwise? since I do not have my credit card on me. They told me this morning that I didnot need the credit card again, since I made my friday flight with you already.
[marc] hello?
[marc] I am waiting for 6 minutes now….. Hello?!!
[marc] ps. tell Stephan the chat doenst work in firefox…
[Asad] i am very sorry to keep you waiting our internet its a bit slow, you can make a booking and choose the option to pay to our bank account and the pay
[marc] 6minutes slow? haha, ok. where is the payment option to pay via bank? and Question –2– ?
[marc] hello?
[marc] shit. now the site’s down.
[Asad] On your last page you need to choice internet transfer, but we can not guarantee the fare, we have to waite for the money to clear on our site. the best option is to pay direct to our bank account
[marc] take cash out and then in yours? what’s your bank account? ABSA?
[Asad] Nedbank our banking details are there on that very same page
[marc] https://www.travelstart.co.za/cartItinerary.jsp?priceOrder=3&cartId=202962_DD1566&payTime=Post&random=2719
[marc] this is where i am and I m not seeing them.
[marc] I am in the “3.pay” page
[Asad] it should be after you have provided the system with all your details and the it will ask you to say pay now
[marc] and also please help me with one of the first questions? —-> [marc] hi there, my bookings number is 4202910 but it doesnt show if i m logged in on travelstart. Question 2: can i log on on klm site to arrange for good seats since i am 1m94.
[Asad] just a sec
[marc] It says “Book now” at the bottom of the page.
[Asad] yes you have to proceed until you get to the point when you have to put your form of payment
[marc] and also please help me with one of the first questions? —-> [marc] hi there, my bookings number is 4202910 but it doesnt show if i m logged in on travelstart. Question 2: can i log on on klm site to arrange for good seats since i am 1m94.
[Asad] please tell me where would like to seat? i can do that for you
[marc] a seat with leg room – KLM flight leaving friday evening. I can t find this flight in my bookings when logged in..
[marc] window if possible, but leg room essential please.
[Asad] there is only seat at exit area is that ok?
[marc] yep.
[marc] Listen: Flight: Amsterdam – Cape Town departure 27 aug, return to amsterdam 5 september (within the window of my other flight booked). I click “Add to Basket” then “check out now” and then I get to the “pay” page, then it only gives me a credit card possibility ONLY. This is taking me 40minutes already.!
[marc] ….
[marc] ok, 50min. now. and banks closed. Im going to FLight Centre and will book the flight there.
[Asad] The reason why it does not give you the other option its that oyu are flying in 7days from now
It is impossible to enjoy idling thoroughly unless one has plenty of
work to do.
– Jerome Klapka Jerome
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