From humble beginnings of operating a business with almost no capital in 1992 to a mild ‘lift off’ in 2002 and finally becoming one of the best online travel agencies in Africa! It’s without a doubt that Stephan is our very own boffin when it comes to the travel industry and life lessons. It’s always a great privilege when he takes time out of his busy schedule to give the new recruits some survival tips and tricks.
In his opening statement during a pep talk with the latest additions to the Travelstart team, Stephan uses the analogy between Travelstart and a high school student. He expresses how like a high school student about to graduate, Travelstart at 16 has gone through its fair share of experiences that can be compared to failing exams, getting bullied in school to finally graduating with flying colours and becoming a mature individual.
Stephan’s key message was to never give up and to stay focussed on your destination; and how at Travelstart our goal should be to go beyond being the best e-commerce travel agency on the continent.
Stephan Says:
Here are some great quotes from Stephan’s talk with the newbies.
Be Real
“Stay original, be relevant in everything you do and don’t try to imitate others.”
Feel Free To Express Yourself
“Don’t be afraid to share your ideas with your team. If you feel that things can be done in a better way, speak out-no one will judge you.”
Feel At Home
“Travelstart is your family. Treat your colleagues like brothers and sisters, respect and try to care for one another.”
Take Full Ownership Of Your Job
“Don’t just focus on the tasks that are laid down in front of you, explore other departments, try to understand what your colleagues are doing and ask a lot of questions.”
Change The World
“If you think you have a winning idea don’t be afraid to approach me-my doors are always open for you to share your latest idea or innovation. Come talk to me any time!”
Silk And Steel
“Possess a warrior spirit. Like one of our core values don’t be afraid to fight for what you believe is right.”
I am so unhappy with your Company’s service. I tried to explain my problem but no help at all. I have put in leave today to arrange our flights because I had no response over the weekend . If I don’t get any feedback soon I will never use Travelstart ever again
Hi Alda, thank you for reaching out to us. I am very sorry that you have been struggling to obtain assistance from our team with regards to your booking. Please can you send an email to [email protected] and also request the change via our Client Contact Form as well as WhatsApp. I hope to be able to have your query resolved soon.
I am keen to know why I am being treated as a second hand customer
Hi Albert,
Thanks for reaching out and sorry to hear this feedback. Regret you have not had a great experience when booking with us.
I’ve done a search using your e-mail address and found your booking. I see our Team leader Tracey has been in contact with you to address your concerns. I’m afraid we have no control over the airline cancelling of flights and can only advise as per the directive. I see all the relevant documents were e-mailed as per your request. Again we apologies for the inconvenience caused.
Should you wish you welcome to respond to the e-mail sent from our Schedule Changes team if you have any other questions and one of our agents will be happy to assist.